Archive for the ‘sales’ Category

vendors: stop stealing other wedding vendor’s shit

Wednesday, January 11th, 2012

Oh, do I have your attention? Yes, I believe I do.

We all know it happens. The wedding vendor community is uber small. Put your index finger and your thumb and squeeze them together and try to peek through, it’s THAT small. We look out for each other. We monitor other vendors. And we tattle.

I’m not talking about looking at other vendor’s stuff to get inspiration. We all do this, even if you won’t admit to it. This is normal.

From my event planning website, I have had a blog post completely stolen from my website.  Every single word, comma, and period was copy and pasted on a reputable online newspaper website (across the country), with the thief’s name as the “author”. A planner brought it to my attention and the person that stole my post, was fired. Ridiculous to think that the WWW was so small that it would not be found.

Blatantly taking another vendor’s proprietary and creative product and calling it your own work is so very, very wrong. This INCLUDES (and not limited to): sales collateral, videos, images, business concepts, company name, logo’s and anything else that you can think of lifting from them. It’s not cool. It’s not reputable. It’s slim shady and it’s wrong. It’s lying to your prospective clients who think they are looking at work you have produced.

In the recent months I have witnessed, first or second hand:

Business Concepts: Vendor A tells Vendor B a great business idea about adding to their current repertoire of services. A few months go by and Vendor B starts to promote the very same, unique idea. When Vendor A casually inquires to Vendor B about this unique idea, Vendor B responds that they had this idea in the works for sometime. Really? Then why wasn’t this disclosed during the initial conversation?

Business Names: I have a personal friend who had to go through this disaster. She built a brand that was absolutely unique. When I say unique, I mean, straight up developed a “word” for her company name that was created and cannot be found in the dictionary. She spent countless hours and expense branding her incredibly unique business name, only to have it stolen from someone across the country. She has re-branded again, only to find that yet another, uncreative business person (who is technically out of the country, but still in the North America continent) take the EXACT SAME name and creative logo. Seriously?

Images/Video: This is probably the MOST frequently stolen items from other vendors. New photographer “lifts” (a gentle term for straight out, gangsta stealin’) photos from another photograher’s website and plops it on their site as if they are images that they have shot. The thieves THINK they are being smart by taking images from a photographer that is out of the country. Like that makes ANY difference? My favorite part of this scenario is when confronted, the website designer always gets blamed. Riiiiiiight.

Sales Pitches/Collateral: A vendor shops another vendor in their own category pretending to be a bride. They listen to the vendor’s sales pitch, greedily take their proposals/agreements and then copy/paste with their own company name/logo. You would initially think that this would be only new vendors, alas, you would be wrong.

What’s a new vendor to do?

For one, find your own voice and style. It’s hard, it’s taken me YEARS to find mine and the courage to be able to be bold and stand on my own (see this blog post’s title for validation of this fact). If you do not have a portfolio, then do some pro bono work to build one. It’s that easy. Well, really, meticulously downloading and cropping out other vendor’s property to plop on your website is “easier”, but won’t get you far… you’ll be found out.

Believe in yourself and sell YOU!  

This blog post is getting long, so I will wrap it up. Quit the shenanigans. Some vendors won’t play around when it comes to stealing. They have support and funds to sue you. It’s not worth it.

happy selling!

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what does your signature say about you?

Tuesday, November 15th, 2011

No, I’m not referring to your “signed signature”, although I have to say mine is pretty awesome. I was sure I was going to be famous one day so I spent A LOT of time at a previous incredibly boring job, perfecting my flare.

I’m talking about your email signature or siggyHave you looked at yours lately? What information do you have there?

It shocks me how many wedding professionals still have an email address like: awesomephotographer@gmail.com

Really?

It’s not that hard to get a domain name, host a website and then have a hosted email that would look like: firstname@awesomephotographer.com

Please… you want to be professional? Then look professional! Everything you do online will reflect what you are as a store front, whether you have one or not.

Then comes all the extra stuff after your name in an email. Your title, phone number, address and then the LOOK AT ME accolades. I know we all have it.

Here is mine for my event planning company:

saundra hadley
event engineer & owner for:
planning…forever events
………………………………………………..

DIGITS:  812.455.6836
HOURS: Tues-Fri 9 AM to 6 PM
Sat by appointment only
Sun-Mon CLOSED

………………………………………………..

Now I purposely don’t put my snail mail address on my email … as we schedule by appointments only and I don’t want someone to show up unexpected.

Don’t miss the opportunity to promote your website, twitter, facebook and more. Some people will click on it and some may not … doesn’t matter.

And … don’t forget how important it is to put what days you are open and your work hours. Unless you prefer being at your client’s beckon call at all hours of the day.

Be professional. It’s easy to get your domain name for your email address. I use GoDaddy but there are lots of other ISP’s to use. It’s affordable. And a must.

ps There is still time to hone your sales skills at the St. Louis Get Real Sales Workshop on Monday, December 5th. It’s affordable, fun and informative. Click on the link to find out more!

happy selling!

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a sales lesson in the dressing room…

Thursday, August 25th, 2011

I visited one of my favorite stores, Marshall’s the other day. I was in need of a few things and of course, ended up in the dressing room with SEVEN items to try on. I’m a girl. What do you expect?

Our local store has been in renovation for the past few months. With everything re-done, the store looks wonderful. Especially the dressing rooms! New stalls with fancy doors and the lighting is superb. What caught my eye though, made me stop and say “hmmmmm”.

Women know that when we start trying on a lot of clothes we start to divide them into groups in the dressing area. What we are going to buy, what we may be on the fence about and what we are not going to purchase.

Marshall’s in their infinite-always-selling-strategy, installed these cute little signs in various places inside the dressing room stall, to help you organize your clothes.

marshalls a sales lesson in the dressing room...

The first sign, “definitely” is what I noticed initially. I thought to myself, “How handy of them to think of this…” and placed my soon-to-be-purchased-new Levi’s on that hook. That’s when I started doing some investigation around the dressing room.

The second sign, “possibly” was another great idea. Makes sense, right? Because sometimes you aren’t sure about your purchase. It’s not a yes, nor is it a no. You might have to try it on again. Which is exactly what I did with a pair of Express pants.

The last sign is what stopped me in my tracks. “tomorrow”. I didn’t see a sign that said, “No.” or “Not Buying”. I saw something that gave me a little hope, that I may go home, kick myself for not buying that new shirt and come back tomorrow for the purchase.

See how subliminal the selling message is? If I’ve said it once, I’ll say it a 100x. Selling is a mind thing. Creating desire and filling the need.

Do you view your potential clients like that? Or do you get down and let the negative, creepy thoughts that multiply quickly into your brain when you haven’t closed the sale immediately?

Always have a little hope. Sometimes the “no” sale might be made today, but “tomorrow” it might be turned into a “yes”.

ps I loved the fact they used all lower case on the signs. That means nothing to you, except it made me happy.

pss I did not purchase the Express pants.

happy selling!

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no. the customer is NOT always right.

Wednesday, August 24th, 2011

jellyfish no. the customer is NOT always right.

I’ve been mulling over this post in my head for months now, finally getting it typed out. Just when I was about to hit post I came across this fabulous post by Lara McCulloch-Carter (aka @ready2spark) regarding the similar topic. I’ve followed Lara for YEARS and she is brilliant. And in her particular post there is an awesome, must-see video.

You’ve heard the cliche, “the customer is always right”. I’ve never really liked that saying. Of course, customer service is critical to any business and going above and beyond solidifies yourself among your competitors.

However, having a spine like a jelly fish (do they have spines?), will not help you or your client.

This is why.

Clients make demands or requests based on their needs or wants. It is our responsibility to educate our clients as to why their need or want is not feasible based on our experience. You will do yourself no favors by making promises or agreeing to ideas that you cannot deliver.

Example: You’re a photographer that is a “fast shooter”. At the client consult they are running down their rough timeline and they are literally giving you 45 minutes to shoot: the whole family (both sides), entire wedding party (all 16 of them) and then bride and groom photos.

I don’t care how experienced you are, you know that you need more time. You can’t make more minutes in an hour, nor can you expect 30 people to respond quickly like robots at a wedding to be able to get the 100 portrait requests.

Do yourself a favor and let them know this information up front. Their expectations will not be met by you, nor any other photographer. Something will give and it will probably be less photos shot. Which they won’t know until after the wedding. And they will not be happy.

Remember though, don’t come from a place of “no”. Instead offer up some suggestions and alternatives for them to consider. You’ll appear firm, knowledgable and have the ability to generate new ideas.

ps I had to google if jelly fish do actually have a spine. Alas, they do not, says cha cha. But you get the point.

happy selling!

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business tips from Charlie Sheen…

Tuesday, March 1st, 2011

charlie sheen interview business tips from Charlie Sheen...

You should all know that Charlie Sheen is my new homeboy. Ok, I know that some of you are thinking:

“Saundra, have you lost your mind?”

“I’m so sick of seeing this guy on TV.”

“Poor Charlie, I feel sorry for him and his addiction. How can you make fun of him?”

I’ll address each one of those points. 1. No, I have not lost my mind, in fact I have learned a great deal from Charlie as you will see below. 2. I understand. But it has increased my mood tremendously as the gas prices skyrocket and the Middle East is collapsing. 3. I do not feel sorry for Charlie, one bit. His over-privileged and indulgent lifestyle has led him to having only one-brain cell left. He is loving this attention and he shall have it. I only feel sorry for: his kids and the people on the TV show who are now unemployed.

Now, there is always an opportunity to learn. Right?

This is what Charlie Sheen has taught me:

  1. You really aren’t a rockstar. It’s great to be pumped up and feel good about yourself. And we all have some rockstar moments. But let’s keep things real and remind yourself that you are not the most important person in the room. Or in the world.
  2. Relationships are everything. Charlie believes that we (everyone in the world BUT him) cannot “process him with a normal brain”. When running your own business you definitely need help. And of course the ability for other people to “understand you” is a plus as well. Charlie is all alone. He’s ostracized his team (cast members and production team of Two and a Half Men), his publicist quit, who knows how his personal relationship is with family or his ex-wives. Well, he does have the “two goddesses” that live with him, but when the cocaine dries up so will they. Back to the point: you know it takes a team of professionals to pull off a great event and peers to help you when you need it.
  3. Incoherent blabbering is not sellable. Really Charlie, you should have listened to my advice and embraced more silence during your interview. From what I can tell, he babbled like a brook and said nothing of real substance. Don’t do that with your clients or at sales consults.
  4. Airing your dirty laundry doesn’t make  you “real”, in many cases, it proves you are crazy. Hmph. Don’t need to add much here. Although a few Facebook statuses that I recently read from other vendors do come to mind….
  5. Perception becomes reality. If Charlie ever pulls through this, can any of us look at him again (in movies or on TV) without thinking of this interview and crazy lifestyle? It was okay when it was “just reported” that he was wrecking a hotel room on drugs and hookers. But now, to have him blatantly in our faces exposing himself with all kinds of crazy … it is permanently etched into my brain. (Again, thanks Charlie for the smiles.) So I ask you… have you acted crazy in your professional life? YELLED at other vendors instead of managing the conflict? Acted overly dramatic towards a situation? Managed a situation poorly? Everyone that saw you do this…. it’s etched in their brains forever as well.
  6. Don’t envy those that are at the TOP of their game. And Charlie was at the top! “Most highly paid actor and top-rated sitcom in the country.” People dream of having an opportunity for that type of fame and money. But when you aren’t grounded inside, when you don’t have the attitude and love for yourself… it can quickly fall. Don’t be envious of other peer professionals that are doing well or who are on an industry TV show or received exposure in print media. You never know what is going on with them behind closed doors. Just sayin’.

Charlie Sheen, you are special. And I hope that you will especially get some help. Thanks again for the inspiration!

Happy Selling!

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